The Charter below sets out the standards of service that our Customers can expect from IPQI.
We help our customers to define their requirements.
We are responsible and flexible within our commercial and statutory function in meeting our customers’ needs.
Our attitude towards customers is courteous, friendly and attentive.
This charter confers on members of the public and IPQI Staff the same levels of respect and courtesy.
Adopt best practice in the provision of services as set out in Sustaining Progress.
Promote public awareness of IPQI programs. Customers can access information on IPQI services by contacting any of our offices around the country.
Provide our services to all customers in a courteous, fair and impartial manner and in compliance with equality legislation.
Provide public offices that comply with occupational, safety and welfare standards.
All our dealings with our customers are conducted in a manner that respects their rights to privacy and confidentiality in so far as our accreditation requirements will permit.
Listen to, value and consider carefully all views expressed. IPQI welcomes your comments, suggestions and views on any aspects of our services because this will help us to better satisfy your needs.
Reply to all inquiries promptly and efficiently. If the preparation of a reply requires more than 5 working days, IPQI will issue an acknowledgment to all correspondence.
To deal with questions in an open, objective and fair manner every effort will be made, at local level, to resolve questions to the satisfaction of both the customer and IPQI.
All customer complaints will be dealt with under the Customer Complaints Policy.
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